Margin RivouWe're here to help
Have a question about Margin Rivou or your account? Our support team is glad to help — reach out and we'll get back to you as soon as we can.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support — [email protected] | Account questions, verification, withdrawals | We typically respond within one business day. |
| Callback request | Anything easier explained out loud | Support hours: Mon–Fri, 9:00 a.m.–6:00 p.m. |
| Abuse report — /report-abuse | Impersonation, brand misuse, suspicious messages | Reviewed on receipt |
What to expect when you reach out
Which channel to use
Email works best for anything with a document attached — identity checks, a withdrawal query, a question about a statement. The callback form suits everything else, since most account questions get answered faster in a two-minute call than in four back-and-forth messages.
Outside business hours
Messages sent evenings or weekends are queued and answered first thing the next business day, in the order received.
What to include
Your registered email and the approximate date of whatever you're asking about are usually enough for us to find your account. Never send a password, full card number or one-time code — no one on our team will ever ask for those.
If something seems off
Report it the same day. Anything involving a payment you don't recognize is escalated immediately rather than joining the regular queue.
Before you reach out
Most questions already have an answer somewhere on the site, and checking first is usually quicker than waiting on a reply.
- Frequently asked — costs, withdrawals, verification and minimums.
- How it works, made simple — what happens step by step after you register.
- Pricing — what's free, and where a cost can show up.